Customer Service

4 Manufacturing Advantages of Build-to-Print Fabrication

Avoid production delays with build-to-print manufacturers who deliver components built to specification. When a client approaches a manufacturer with a fabrication need, the work they are looking for can be split into two rough categories: design and spec, which involves developing a production process from scratch, and build-to-print, wherein the client...

3 Factors Driving Robot Growth in the Manufacturing Sector

As manufacturing businesses around the world seek new ways to modernize their operations, advanced robots are becoming a ubiquitous feature on the factory floor. Over the years, as technologies have improved, people have found any number of creative ways to automate undesirable tasks. One might consider the earliest stages of automation...

Why Your Automation Partner Should Have a Broad Industry Portfolio

An automation company with a diverse portfolio of industry experience offers customers breadth, depth, and perspective. Any manufacturer looking for an automation partner hopes to find one with expertise in their industry. The wealth of background knowledge that comes from working within an industry, from common engineering challenges to regulatory standards,...

4 Reasons Organizational Leadership Is Crucial in Factory Automation

Choose an automation partner with a strong vision and proven record of carrying it out. Leadership and a commitment to quality are requisites in many businesses, but in few industries, is it so critical as in automation. Designing and building solutions for manufacturing factories is an expensive task, where the costs...

4 Ways Eagle Ensures On-Time Delivery

TIMELY DELIVERY REDUCES PRODUCTION DELAYS AND HELPS MANUFACTURERS RAPIDLY RAMP UP PRODUCTION. Every manufacturer knows how the late delivery of production equipment from an Automation Solutions Provider adds to project costs. Whether due to delay, inadequate cycle times, or not meeting OEE targets, every hour factory automation equipment isn't in production...

Educating Customers Through Service

The customer care representative is often the first person that a harried client connects with. They are the 911 operators of the company, taking all of the vital information, assessing the problem, and directing the client to the appropriate department for help. For some manufacturers, however, customer service is much...

Understanding a Preventive Maintenance Backlog

Backlog is a term used by plant managers and maintenance to prioritize work orders as they are created. A backlog isn’t something to be afraid, but a duty that must be properly managed. Consider your backlog as first line of defenses against breakdown. Good preventive maintenance requires scheduling of...

Customer Care Rep: The All Knowing

Customer care representatives in the manufacturing industry are not given the credit they deserve for the job they perform. Plant managers call with questions on the machine, payments, account issues and orders. It is up to the customer care representative to field all of these questions. But, how can a...

3 Tips for Maximizing Your Facing Operations

Another term for customer service within the manufacturing field is facing operations. The term is bestowed on the people whose faces are often seen by the people who buy the products. Facing operations, however, entail more than customer liaison. The personnel in this department find themselves performing tech support, small...

Utilizing Your Customer Service Department for R&D

Hybrid motors, conveyor systems, and packaging materials are just a few of the products and equipment that Eagle Technologies Group, and companies like us, manufacture. Ultimately, we make the equipment used to produce the products you use every day. However, our equipment, machinery, and the products produced by them don't...

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