Customer Service

4 Ways Eagle Ensures On-Time Delivery

Timely delivery reduces production delays and helps manufacturers rapidly ramp up production. Every manufacturer knows how the late delivery of production equipment from an Automation Solutions Provider adds to project costs. Whether due to delay, inadequate cycle times, or not meeting OEE targets, every hour factory automation equipment isn't in production...

Educating Customers Through Service

The customer care representative is often the first person that a harried client connects with. They are the 911 operators of the company, taking all of the vital information, assessing the problem, and directing the client to the appropriate department for help. For some manufacturers, however, customer service is much...

Understanding a Preventive Maintenance Backlog

Backlog is a term used by plant managers and maintenance to prioritize work orders as they are created. A backlog isn’t something to be afraid, but a duty that must be properly managed. Consider your backlog as first line of defenses against breakdown. Good preventive maintenance requires scheduling of...

Customer Care Rep: The All Knowing

Customer care representatives in the manufacturing industry are not given the credit they deserve for the job they perform. Plant managers call with questions on the machine, payments, account issues and orders. It is up to the customer care representative to field all of these questions. But, how can a...

3 Tips for Maximizing Your Facing Operations

Another term for customer service within the manufacturing field is facing operations. The term is bestowed on the people whose faces are often seen by the people who buy the products. Facing operations, however, entail more than customer liaison. The personnel in this department find themselves performing tech support, small...

Utilizing Your Customer Service Department for R&D

Hybrid motors, conveyor systems, and packaging materials are just a few of the products and equipment that Eagle Technologies Group, and companies like us, manufacture. Ultimately, we make the equipment used to produce the products you use every day. However, our equipment, machinery, and the products produced by them don't...

How to Make the Most Out of Your Customer Service Call

Few people understand that a simple call to customer care can contribute to the development of a new product or an update on an old model. In fact, the relationships between engineering and customer care are an important research and development resource. To help companies like Eagle Technologies implement the...

Get To Know Eagle Technologies

Lets Talk.

Contact us and we’ll be happy to help!

  • This field is for validation purposes and should be left unchanged.